Shipping Policy

Processing Time

Healthy by Nature products are handcrafted in small batches. Orders are generally prepared and shipped within 3–5 business days. Business days do not include weekends or holidays.

We often ship sooner, but additional time may be needed when we are producing a fresh batch. If an order will be significantly delayed, we will contact you using the email address provided at checkout.

Processing time is separate from the carrier’s delivery time.

United States Shipping

We currently ship only within the United States due to varying international laws and regulations concerning herbs and herbal products.

Shipping options and charges are displayed at checkout. Shipping rates may vary based on the order amount, destination, package size, and services required.

Retail Shipping

Shipping rates are calculated at checkout based on the delivery address, package weight and dimensions, and available ground carrier services. Retail and wholesale customers are responsible for their shipping charges. Additional insurance or signature confirmation may be added when necessary for higher-value orders.

Wholesale and Practitioner Shipping

Wholesale and practitioner customers are responsible for shipping charges. Shipping rates may be based on the order’s size, weight, value, destination, and carrier requirements.

Insurance or signature confirmation may be required for higher-value shipments. Any required insurance or additional delivery service will be included in the shipping charge or communicated before the order ships.

Delivery Estimates

Delivery dates provided by carriers are estimates and are not guaranteed. Healthy by Nature is not responsible for delays caused by carriers, weather, service interruptions, incorrect addresses, or other circumstances outside our control.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has entered processing or shipped.

Additional shipping charges may apply if an order is returned because of an incorrect or incomplete address.

Lost or Damaged Packages

If your package arrives damaged, contact us at returns@healthybynatureherbals.com within seven days of delivery. Include your order number and photographs of the product and packaging.

If tracking shows that a package was delivered but you cannot locate it, check with household members, neighbors, and the carrier. Contact us